Using Springshare’s LibCal to Move Librarians off the Reference Desk
DOI:
https://doi.org/10.5860/ital.v44i3.16935Keywords:
Sudents/researchers, reference service, Springshare, appointmentsAbstract
In 2022, a task group at the University of Victoria Libraries moved reference service off the desk and into an appointments model. We used Springshare’s LibCal to create a public web calendar and booking system, with librarians setting office hours and appointments done over Zoom, phone, or in person. LibCal allows us to send feedback follow-up requests to appointments and to keep stats and assess usage. This article is a practical case study in implementing a service model change, with emphasis on how we adapted LibCal to support the service to serve librarians and students.
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Copyright (c) 2025 Karen Munro
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