Case Study of the Implementation of AI Primo Research Assistant (Beta Version) in Academic Libraries in Poland
DOI:
https://doi.org/10.5860/ital.v45i2.17479Keywords:
artificial intelligence, general artificial intelligence, academic libraries, Poland, Primo, AI research assistantAbstract
One of the generative artificial intelligence tools developed for use in libraries, including academic libraries, is the AI Primo Research Assistant. Of the 65 academic libraries in Poland, only 19 have access to software that supports this tool. In practice, only 9 libraries have implemented it (data from March 2025). For the purposes of this study, original research was conducted to assess the implementation status of the Primo Assistant in academic libraries in Poland. Two anonymous surveys were developed for this purpose and sent to libraries that had implemented the feature, as well as to those with the capability to run the Primo Assistant (i.e., the Primo VE Discovery admin role), in order to gather information on why they had chosen not to implement it. The analysis revealed several positive aspects, mainly a reduction in the workload of staff tasked with preparing publication lists on topics requested by library users. Some concerns were also raised by library employees, mainly regarding the reliability of the metadata provided and the accuracy of the recommended publications. The study also revealed a general lack of awareness and a need for further implementation. This paper presents the first scientific study focused on the implementation of the AI Primo Research Assistant in Polish academic libraries.
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