Editorial and Technological Workflow Tools to Promote Website Quality

Abstract

Library websites are an increasingly visible representation of the library as an institution, which makes website quality an important way to communicate competence and trustworthiness to users. A website editorial workflow is one way to enforce a process and ensure quality. In a workflow, users receive roles, like author or editor, and content travels through various stages in which grammar, spelling, tone, and format are checked. One library used a workflow system to involve librarians in the creation of content. This system, implemented in Drupal, an opensource content management system, solved problems of coordination, quality, and comprehensiveness that existed on the library’s earlier, static website.