Usability as a Method for Assessing Discovery

Abstract

The University of Nevada Las Vegas Libraries engaged in three projects that helped identify areas of its website that had inhibited discovery of services and resources. These projects also helped generate staff interest in the Usability Working Group, which led these endeavors. The first project studied student responses to the site. The second focused on a usability test with the Libraries’ peer research coaches and resulted in a presentation of those findings to the Libraries staff. The final project involved a specialized test, the results of which also were presented to staff. All three of these projects led to improvements to the website and will inform a larger redesign.