Critical Success Factors for Integrated Library System Implementation in Academic Libraries: A Qualitative Study
DOI:
https://doi.org/10.6017/ital.v35i3.9255Abstract
Integrated library system (ILS) supports the entire business operations of an academic library from acquiring and processing library resources to making them available to user communities and preserving them for future use. As libraries’ needs evolve, there is a pressing demand for libraries to migrate from one generation of ILS to the next. This complex migration process is often the single largest investment in both budget and personnel involvement, but its success is by no means guaranteed. We draw upon enterprise resource planning (ERP) and critical success factors (CSFs) literature to identify the most salient CSFs for ILS migration success through a qualitative study with four cases. We identified that top management involvement, vendor support, user involvement, selection process, project team competence, project management and tracking, interdepartmental communication, data analysis and conversion, user education and training, and user emotion management are the CSFs that determine a migration project success.
Keywords: Integrated library systems, information systems, library automation, critical success factors, and academic libraries.
References
Richard M. Jost, Selecting and Implementing an Integrated Library System: the Most Important Decision You Will Ever Make, Boston, MA: Chandos Publishing, 2015.
Ibid, 3.
Suzanne Julich, Donna Hirst and Brian Thompson, “A Case Study of ILS Migration: Aleph500 at the University of Iowa,” Library Hi Tech 21, no. 1 (2003): 44-55.
Zahiruddin Khurshid, “Migration from DOBIS LIBIS to Horizon at KFUPM,” Library Hi Tech 24, no 3 (2006): 440-451.
Vandana Singh, "Experiences of Migrating to an Open-Source Integrated Library System," Information Technology and Libraries 32, no. 1 (2013): 36-53.
Yongming Wang and Trevor A. Dawes, "The Next Generation Integrated Library System: A Promise Fulfilled," Information Technology and Libraries 31, no. 3 (2012): 76-84.
Keith Kelley, Carrie C. Leatherman and Geraldine Rinna, "Is It Really Time to Replace Your ILS with a Next-Generation Option?" Computers in Libraries 33, no. 8 (2013): 11-15.
“Library Management System,” Tangient LLC, https://libtechrfp.wikispaces.com/Library+Management+System.
Christopher P. Holland and Ben Light, “A Critical Success Factors Model for ERP Implementation,” IEEE Software 16, no. 3 (1999): 30-36.
Levi Shaul, and Doron Tauber, “Critical Success Factors in Enterprise Resource Planning Systems: Review of the Last Decade,” ACM Computing Surveys 45 no. 4 (2013): 1-39.
Yahia Zare Mehrjerdi, “Enterprise Resource Planning: Risk and Benefit Analysis,” Business Strategy Series 11, no. 5 (2010): 308-324.
Mohammad A. Rashid, Liaquat Hossain and Jon David Patrick, “The Evolution of ERP Systems: A Historical Perspective,” in Enterprise Resource Planning: Global Opportunities and Challenges Hershey, PA: Idea Group Publishing, 2002.
Marshall Breeding, “Library Systems Report 2014: Competition and Strategic Cooperation,” American Libraries 45, no. 5 (2014): 21-33.
Sharon Yang, “From Integrated Library Systems to Library Management Services: Time for Change?” Library Hi Tech News 30, no. 2 (2013): 1-8.
Shahin Dezdar, “Strategic and Tactical Factors for Successful ERP Projects: Insights from an Asian Country,” Management Research Review 35, no. 11 (2012): 1070-1087.
Ibid.
Shahin Dezdar and Ainin Sulaiman, “Successful Enterprise Resource Planning Implementation: Taxonomy of Critical Factors,” Industrial Management & Data Systems 109, no. 8 (2009): 1037-1052.
Sherry Finney and Martin Corbett, “ERP Implementation: A Compilation and Analysis of Critical Success Factors,” Business Process Management Journal 13, no. 3 (2007): 329-347.
F. Pearce, Business Building and Promotion: Strategic and Tactical Planning. Houston: Pearman Cooperation Alliance, 2004.
Jennifer Bresnahan, “Mixed Messages,” CIO, May 16, 1996, 72.
Majed Al-Mashari, Abdullah Al-Mudimigh and Mohamed Zairi, “Enterprise Resource Planning: A Taxonomy of Critical Factors,” European Journal of Operational Research 146, no. 2 (2003): 352-364.
H. Akkermans and van Helden K, "Vicious and Virtuous Cycles in ERP Implementation: A Case Study of Interrelations between Critical Success Factors," European Journal of Information Systems 11, no. 1 (2002): 35-46.
Abdallah Mohamed, Guenther Ruhe, and Armin Eberlein, “COTS Selection: Past, Present, and Future,” (paper presented at the 14th Annual IEEE International Conference and Workshops on the Engineering of Computer-based System, 2007).
M. Michael Umble, Elisabeth J. Umble and Ronald R. Haft, “Enterprise Resource Planning: Implementation Procedures and Critical Success Factors,” European Journal of Operational Research 146 no. 2 (2003): 241-257.
Jim Johnson, “Chaos: the Dollar Drain of IT Project Failures,” Application Development Trends, 2, no. 1 (1995): 41-47.
Prasad Bingi, Maneesh K. Sharma and Jayanth K. Godla, “Critical Issues Affecting an ERP Implementation,” Information Systems Management 16, no. 3 (1999): 7-14.
Mary Sumner, “Critical Success Factors in Enterprise Wide Information Management Systems Projects,” Proceedings of the 1999 ACM SIGCPR Conference on Computer Personnel Research, 1999.
Eric T. G. Wang, Sheng-Pao Shih, James J. Jiang and Gary Klein, “The Consistency Among Facilitating Factors and ERP Implementation Success: A Holistic View of Fit,” The Journal of Systems & Software 81 no 9 (2008): 1609-1621.
Dong-Gil Ko, Laurie J. Kirsch and William R. King, “Antecedents of Knowledge Transfer from Consultants to Clients in Enterprise System Implementations,” MIS Quarterly 29, no. 1 (2005): 59-85.
Al-Mashari, “Enterprise Resource Planning.”
Fiona Fui-Hoon Nah and Santiago Delgado, “Critical Success Factors for Enterprise Resource Planning Implementation and Upgrade,” The Journal of Computer Information Systems 46 no. 5 (2006): 99-113.
Liang Zhang, Zhe Zhang, Matthew K. O. Lee, Pei Huang, and Xiaoyuan Huang. “A Framework of ERP Systems Implementation Success in China: An Empirical Study,” International Journal of Production Economics 98, no. 1 (2005): 56-80.
Ann-Marie K. Baronas and Meryl Reis Louis, “Restoring a Sense of Control During Implementation: How User Involvement Leads to System Acceptance,” MIS Quarterly 12, no. 1 (1988): 111-124.
Joseph Esteves, Joan Pastor and Joseph Casanovas, “A Goals/Questions/Metrics Plan for Monitoring User Involvement and Participation in ERP Implementation Projects,” IE Working Paper, http://s3.amazonaws.com/academia.edu.documents/30334347/wp04-31.pdf?AWSAccessKeyId=AKIAJ56TQJRTWSMTNPEA&Expires=1457809978&Signature=DAuZga3YGa3wifmNSfrwYVaVECg%3D&response-content-disposition=inline%3B%20filename%3DA_goals_questions_metrics_plan_for_monit.pdf.
Khaled Al-Fawaz, Zahran Al-Salti and Tillal Eldabi, “Critical Success Factors in ERP Implementation: A Review,” (paper presented at the European and Mediterranean Conference on Information Systems, Dubai, May 25-26, 2008).
H. Akkermans and van Helden K, "Vicious and Virtuous Cycles in ERP Implementation: A Case Study of Interrelations between Critical Success Factors," European Journal of Information Systems 11, no. 1 (2002): 35-46.
Nancy Bancroft, Henning Seip and Andrea Sprengel, Implementing SAP R/3: How to Introduce a Large System Into a Large Organisation. Manning: Greenwich, 1998.
Nah, “Critical Success Factors.”
Toni M. Somers and Klara Nelson, “The Impact of Critical Success Factors Across the Stages of Enterprise Resource Planning Implementations,” Proceedings of the 34th Hawaii International Conference on System Sciences, 2001.
Shi-Ming Huang, I-Chu Chang, Shing-Han Li, and Ming-Tong Lin, “Assessing Risk in ERP Projects: Identify and Prioritize the Factors,” Industrial Management & Data Systems 104, no. 8 (2004): 681-688.
Nah, “ERP Implementation.”
Umble, “Enterprise Resources Planning.”
Nah, “ERP Implementation.”
“Basecamp, in a nutshell,” https://basecamp.com/about/press.
Nah, “ERP Implementation.”
Umble, “Enterprise Resources Planning.”
Mo Adam Mahmood, Janice M. Burn, Leopoldo A. Gemoets and Caremen Jacquez, “Variables Affecting Information Technology End-user Satisfaction: A Meta-analysis of the Empirical Literature,” International Journal of Human-Computer Studies 52, no. 4 (2000): 751-771.
Iuliana Dorobat and Floarea Nastase, “Training Issues in ERP Implementations,” Accounting and Management Information Systems 11, no. 4 (2012): 621-636.
Anne Beaudry and Alain Pinsonneault, “The Other Side of Acceptance: Studying the Direct and Indirect Effects of Emotions on Information Technology Use,” MIS Quarterly 34, no. 4 (2010): 689-710.
Andrew Lawrence Norton, Yvette May Coulson-Thomas, Colin Joseph Coulson-Thomas and Colin Ashurst, “Ensuring Benefits Realisation from ERP II: The CSF Phasing Model,” Journal of Enterprise Information Management 26, no 3 (2013): 218-34.
Chong Hwa Chee, “Human Factor for Successful ERP2 Implementation,” https://www.highbeam.com/doc/1P1-76161040.html.
Downloads
Published
How to Cite
Issue
Section
License
Copyright (c) 2016 Information Technology and Libraries
This work is licensed under a Creative Commons Attribution 3.0 Unported License.
Authors that submit to Information Technology and Libraries agree to the Copyright Notice.
