CHAN, Ian; LY, Pearl; MEULEMANS, Yvonne Nalani. Extending IM beyond the Reference Desk: A Case Study on the Integration of Chat Reference and Library-Wide Instant Messaging Network. Information Technology and Libraries, [S. l.], v. 31, n. 3, p. 4–24, 2012. DOI: 10.6017/ital.v31i3.2241. Disponível em: https://ital.corejournals.org/index.php/ital/article/view/2241. Acesso em: 27 apr. 2024.