1.
Guo Y, Lam AHC, Chiu DKW, Ho KKW. Perceived Quality of Reference Service with WhatsApp: A Quantitative Study from User Perspectives. ITAL [Internet]. 2022 Sep. 19 [cited 2024 Nov. 24];41(3). Available from: https://ital.corejournals.org/index.php/ital/article/view/14325